Privacy Policy

We may collect the following categories of information:

Information You Provide

• Your name, business email address, telephone number, and preferred contact method
• Your job title or role at a clinic or healthcare business
• Clinic or business name, website, location, service area, and contact information
• Information about whether your clinic offers GLP-1 treatment
• Your anticipated lead volume, desired start date, and business needs
• Information you provide when requesting information, completing a lead form, scheduling a call, or communicating with us
• Any other information you voluntarily provide

Please do not submit patient medical information or other protected health information through this clinic-facing website or its forms.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect information such as:

• Internet Protocol address
• Browser and device type
• Operating system
• Referring and exit pages
• Pages viewed and actions taken on the website
• Dates, times, and approximate location associated with website activity
• Cookie identifiers and similar online identifiers

We may use personal information to:

• Respond to inquiries and evaluate whether LavaLeads may be a fit for your clinic
• Contact you by email, telephone, or text message about your inquiry and our services
• Schedule and conduct discovery calls, demonstrations, and other meetings
• Provide, operate, maintain, and improve our website and services
• Personalize communications and understand interest in our services
• Manage prospective and existing business relationships
• Measure advertising performance and website usage
• Detect, prevent, and investigate fraud, misuse, security incidents, and technical problems
• Comply with legal obligations and enforce our agreements
• Carry out other purposes disclosed to you when information is collected or with your consent

We may disclose personal information in the following circumstances:

Service Providers

We may disclose information to vendors that help us operate our business, including website hosting, customer relationship management, scheduling, email, text messaging, telephone, analytics, advertising, security, and professional-service providers. These providers are permitted to use information only as necessary to perform services for us or as otherwise allowed by law and their applicable agreements.

Business Transfers

We may disclose information in connection with an actual or proposed merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.

Legal and Safety Reasons

We may disclose information when we reasonably believe it is necessary to comply with law, regulation, legal process, or governmental request; protect the rights, safety, or property of LavaLeads, our users, or others; or investigate fraud, security concerns, or violations of our agreements.

With Your Direction or Consent

We may disclose information for another purpose when you direct us to do so or provide consent.

We do not sell personal information for monetary consideration. We may use analytics and advertising technologies that involve disclosing limited identifiers or online activity to service providers or advertising partners. Some state laws may define certain advertising-related disclosures as a "sale," "sharing," or "targeted advertising." Where applicable, you may exercise the rights described below.

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website usage, measure marketing performance, and improve our services.

You may be able to control cookies through your browser settings. Blocking some cookies may affect website functionality. Where required by applicable law, we will provide additional choices concerning nonessential cookies or targeted advertising.

If you submit an inquiry, you authorize us to respond using the contact information you provide. Depending on the choices and consent presented when you submit a form, we may contact you by telephone, email, or text message regarding LavaLeads services.

You may opt out of marketing emails by using the unsubscribe link in an email. You may opt out of marketing text messages by replying STOP. You may also contact us using the information below. Opting out of marketing communications does not prevent us from sending non-promotional messages that are necessary to respond to an active request or administer an existing business relationship.

Consent to receive marketing communications is not a condition of purchasing services.

We retain personal information for as long as reasonably necessary to respond to inquiries, manage business relationships, provide services, satisfy legal and accounting requirements, resolve disputes, and enforce agreements. Retention periods may vary depending on the nature of the information and why it was collected.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Depending on where you reside and subject to applicable exceptions, you may have the right to:

• Request access to or confirmation of the personal information we process about you
• Request correction of inaccurate personal information
• Request deletion of personal information
• Obtain a portable copy of certain personal information
• Opt out of certain targeted advertising, sales, or sharing of personal information
• Withdraw consent where processing is based on consent
• Appeal a decision concerning a privacy request
• Exercise privacy rights without unlawful discrimination

To submit a privacy request, email email@lavaleadsai.com with the subject line Privacy Request. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, subject to appropriate verification.

Some browsers offer a "Do Not Track" setting. Because there is not a uniform industry standard for responding to these signals, our website may not respond to all Do Not Track settings. Where required by applicable law, we will process recognized universal opt-out preference signals, such as Global Privacy Control, as requests to opt out of applicable sales, sharing, or targeted advertising.

Our website may contain links to or integrations with third-party services, including scheduling, social media, analytics, advertising, and video providers. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information directly to a third party.

Our clinic-facing website and business services are not directed to children under 18, and we do not knowingly collect personal information from children through this website. If you believe a child has provided personal information through this website, contact us so we can review and, where appropriate, delete it.

LavaLeads provides marketing, non-clinical pre-screening, contact verification, consent capture, and lead-delivery services. LavaLeads does not provide medical care, diagnosis, treatment, prescribing, or medical-eligibility decisions.

This clinic-facing website is not designed to collect protected health information on behalf of a clinic. Clinics and licensed healthcare providers remain responsible for their own privacy, security, patient-consent, medical-record, and regulatory obligations.

Any separate consumer-facing website or prospective-patient intake experience operated by or for LavaLeads must display the privacy notice and consent language applicable to that experience. This policy should not be treated as a substitute for any additional notice, authorization, or agreement required for collecting or transmitting consumer health information.

We may update this Privacy Policy periodically. When we make changes, we will post the revised policy on this page and update the Effective Date. If required by law, we will provide additional notice or obtain consent.

If you have questions or requests concerning this Privacy Policy, contact:

LavaLeads AI
Email: email@lavaleadsai.com